Return and Refund policy

Last updated: April 25, 2023

Order cancellation

If your order has been paid and you need to change or cancel it, you must contact us within 24 hours. Once the packaging and shipping process has started, it can no longer be cancelled. However, due to ongoing pandemic, we usually try to pack and dispatch the orders as soon as possible so please contact us immediately if you want to modify or cancel your order.

Refunds

We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred. Please note that Damaged items can only be replaced within 7-12 days of delivery.

If you are unsatisfied with your order – please contact our support and
we will do our best to help you out!

Customers will be responsible for paying return shipping costs.

We do not issue the refund if your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).

You can submit refund requests within 3 days after the product has been delivered. You can do it by sending a message on our Contact page.

Return

We do not offer return to the correctly delivered purchase/order, however, if the size or color is different from what you have ordered, we would be more than happy to send you another one or a store credit on top of that.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:
Bought with gift cards / discount codes.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable):

- Any item not in its original condition, damaged or if there are missing parts for reasons not due to our error.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@skysound.co.uk.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@skysound.co.uk.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Warehouse of Sujia Aihua, 1511 Jingang Avenue East, Jindong District, Jinhua City, Zhejiang Province.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

All items are processed within 1-2 business days after purchase, please allow 6-10 days to receive your item after being processed.

All orders are dispatched via registered courier. You will receive the order tracking code on your email once the order is shipped with the estimated delivery date.

This page serves as our legal Return and Refund policy.