FAQ

What are the shipping times for your products?

We take 1-2 days to process your order and then 6-10 days to deliver it to you.

Do you ship worldwide?

Not at the moment. We only deliver in United Kingdom.

Where do we ship your product from?

Our offices are located in London, UK. Our international warehouse, on the other hand, is located in China.

Some items are missing from my order, what happens?

Our products are shipped separately according to your order. If, for example, your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.

I received a damaged item. What can I do?

We are sorry to hear that. Simply send us a picture of the damaged item in question to the email address: info@skysound.co.uk and we will send you a similar replacement item as soon as possible.

Where are you located?

We are located in London, UK.

How can I track my order by myself?

You can track your order by yourself by visiting the website https://www.17track.net/en and entering your tracking number. This website supports tracking for a wide range of shipping carriers and allows you to check the status and location of your package in real-time. If you don't have your tracking number or need additional assistance, please contact us by email at the following address: info@skysound.co.uk.

I still haven't received my order. Why is it taking so long?

We apologize for the delay. Sometimes, international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at the following address: info@skysound.co.uk.

Do you have a refund policy?

We do our best to resolve any issues that our customers may encounter with their online items. For more information, please read about our refund policy here: https://skysound.co.uk/pages/return-and-refund-policy.